All sales of recharge on the bsnlepay Platform are final with no refund or exchange permitted. You are responsible for the FTTH number or account number for which You purchase the recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. We are responsible for any purchase of prepaid recharge for an incorrect mobile number or incorrect toll or data card information. However, if in a transaction performed by You on the ftth epay Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the About Us page on the Platform. Please include in the e-mail the following details FTTH number , operator name, recharge value, transaction date and order number. We will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your account. . It will take 3-21 working days for the money to show in Your bank account depending on Your banks policy.